4 Hour Response with 4 Hour Fix 4 Hour Response with 4 Hour Fix

Description

This service is available for remote areas of the UK and Ireland and is suited to mission critical Auto ID equipment.

  • Call is logged at 10am (day 1)
  • Engineer visits site at 2pm (day 1)
  • Unit is fixed by 10 am (day 2)

The contract includes:-

  • Guaranteed Response Times and Best Endeavour Fix at market leading performance levels
  • Quality Repairs performed by Manufacturer trained engineers
  • All inclusive Parts and Labour (excluding the supply and fitting of printheads)
  • Unlimited Telephone Technical Support, customers can call and speak with an engineer at any time during the contract period for assistance
  • Loan Equipment on common/large volume equipment is available when repairs are needed in our workshop
  • Call Statistics are available on request to monitor service level performance

Software represents an often forgotten yet crucial aspect of all data collection and printing applications.


Forming the bridge between your hardware and your actual stored data, the software aspect of any application can often be one of the trickier elements of your final solution, with prices that can sometimes reach thousands of pounds.


With this in mind, Barcodes for Business have selected a number of cost effective off the shelf software solutions which offer both ready to go applications requiring no programming to applications offering you the ability to edit a pre-designed program which you can turn into a bespoke software solution.